FAQ

Frequently Asked Questions (FAQ) – Startiles.pk

1. How long does delivery take?

We deliver orders within 3–4 working days to major metropolitan cities across Pakistan. Delivery times may vary depending on your location.

2. Do you deliver outside Pakistan?

Currently, we deliver only within Pakistan. For updates on international shipping, please stay tuned to our website.

3. How much does shipping cost?

Shipping charges are calculated at checkout based on your location.

4. What should I do if my product arrives damaged?

If your order arrives broken or damaged, please capture clear pictures or videos of the product and submit them through the support section of our website. Our team will assist you with a replacement or refund.

5. Can I return or exchange a product?

Yes, items can be returned within 10 days of delivery if they are unused, undamaged, and in their original packaging. Please refer to our Return Policy for complete details.

6. Do you offer a warranty on products?

Yes, our products come with a 5-year mechanical warranty to ensure quality and durability.

7. How will I get my refund?

Refunds are issued to the original payment method once the returned product is received and verified. The process may take 10–15 business days.

8. How can I track my order?

Once your order has been shipped, you will receive tracking details on our website to monitor your delivery.

9. What payment methods are accepted?

We accept Cash on Delivery (COD) and other secure payment options available at checkout.

10. How can I contact customer support?

For any inquiries, you can reach us through the Contact section on our official website.